The five drivers who receive the most thank yous will get a $10,000 bonus plus $10,000 donated to a charity of their choice. If a driver is one of the first one million to receive a thank you, they get $5.
The new thank you feature is part of a promotion that Amazon says it’s running to celebrate its impending milestone of 15 billion packages delivered. All of the customer tips at issue were already paid to drivers as part of a settlement last year with the FTC.” “This lawsuit involves a practice we changed three years ago and is without merit. “Nothing is more important to us than customer trust,” Amazon spokesperson Maria Boschetti said in a statement, per Bloomberg.
Meanwhile, news also broke today that Amazon is being sued by the DC Attorney General, seeking penalties for allegedly misleading consumers by using tips to cover couriers’ base pay. Last year, an Amazon delivery driver said that the high volume of orders during holiday season “ makes life hell.” This year, these contracted workers can get a $5 tip if their customer says, “Alexa, thank my driver.”
